Terms and Conditions


1. Introduction
1.1 Active Stirling Ltd is a registered charitable trust (SC037632) for sport, physical activity and wellbeing and a sole member of Stirling Council.
1.2 These terms and conditions cancel and replace any previous versions.
1.3 By making a booking in our facilities, you agree to be bound by these terms and conditions. (Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you). If you do not wish to be bound by these terms, you should not book our facilities or programmes.
2. Definitions: Types of bookings
2.1 ‘Pay as You Go – Pay-As-You-Go bookings are for individuals who do not have an active membership and will pay for each individual activity that they book.
2.2 ‘Member booking - Member Bookings are where individuals that have an active membership subscription can book activities as part of that membership and as such do not incur a further charge.
3. Payment
3.1 All bookings must be paid for in advance.
4. Cancellations and Refunds
4.1 No refund will be issued if you cannot attend your booking or if you fail to arrive on time for your booking.
4.2 In the unfortunate event that Active Stirling must cancel an activity, a credit shall be issued to each user who made a pay-as-you-go booking for that activity. The credit may take up to 48 hours to apply to each account.
5. Customer Responsibilities
5.1 Each individual will be responsible for their behaviour whilst using any Active Stirling service. In particular, users must adhere to all social distancing and safety measures in place throughout The PEAK. Any failure to comply may result in their being asked to leave and a refund will not be issued
5.2 You should not visit The PEAK if you have any symptoms related to and/or have been knowingly exposed to COVID-19. 
5.3 You should follow Scottish Government advice on wearing a face covering
5.4 You must keep at least 2 metres between yourself and other persons while using Active Stirling services
5.5 You must disinfect all equipment after use in the gym and should not enter closed off areas.
You must keep your hands washed/sanitized while at The PEAK.
5.6 If a member of staff asks you to do one of the above, we ask that you please cooperate and do your part. Thank you in advance, we can’t wait to see you back at The PEAK!
6. ALL IN Members
ALLIN – Swim, gym, fitness, skate, climb and play included within the ALL IN membership are subject to availability and change. Some of the activities may not be available at times due to programming, facility maintenance or other external factors such as adverse weather and may include temporary closures of some or all elements of The PEAK as a facility. Refunds will not be granted for limited or reduced amount of activities available as part of this membership.

ALLIN Communities – ALLIN Communities membership are included in the ALLIN membership. For more details see activestirling.org.uk/allin-communities

Amending a membership – Adding/removing members must be put in writing to membershipsales@activestirling.org.uk or by filling out the relevant form at reception at The PEAK. Amendments are subject to one full calendar month’s notice.

Cancellation – To cancel your membership, please call Debit Finance on 01908 422000 or e-mail info@debitfinance.co.uk. Cancellation is one full calendar month’s notice. If a Direct Debit has been cancelled without
Cash memberships – Cash memberships are available at an additional cost to our advertised membership prices. Contact 01786 273555 for prices.

Concessions – Concessions are available check with us on 01786 273555. Proof is required every 6 months with the exception of over 60’s. Failure to provide proof will mean price charged will automatically change to the normal adult rate.

Data – All data collected is in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) 2016 and is used by Active Stirling in accordance with our privacy policy. It is the member’s responsibility to ensure the data we hold for them is up to date and accurate.

Direct Debit – All Direct Debits are a legally binding contract between Active Stirling and the Direct Debit payer and represent a commitment to pay all monthly membership fees due. If a Direct Debit payment has defaulted, memberships will be cancelled with immediate effect and an administration fee will apply. Members will not be permitted to rejoin any membership scheme until all due amounts are paid in full.
All correspondence regarding the Direct Debit will be sent to the Direct Debit holder.

Facility use – A health commitment statement must be accepted by all members before taking a membership. Any changes in health must be reported to the facility immediately.

Fitness classes – Fitness classes can be booked up to 7 days in advance, subject to availability. Please provide 24 hours notice if you are unable to attend a pre booked fitness class. Failure to attend pre booked classes may result in online booking privileges being withdrawn. Fitness classes can be booked online or via The PEAK app which is available on the App Store or Google Play.

Freezing membership – The minimum period for freezing a membership is 1 calendar month and the maximum is 4 calendar months. Freezing membership is subject to one calendar month’s notice. Longer dates may be considered and put in writing to membershipsales@activestirling.org.uk.

Gym – Once the Health Commitment Statement is signed you can start using our gyms. Inductions are available for programmes and advice which are included in your membership.

Gym users aged 12 – 15 – Gym users aged 12 -15 must be accompanied by an adult at all times out with the published junior membership times. For more information on junior membership see thepeakstirling.org.uk/allin.
Gym users turning 16 will automatically change from junior to single adult
membership when the child reaches the age of 16 unless the account holder notifies us by e-mailing us at membershipsales@activestirling.org.uk

Key fobs – Key fobs will be issued to all members and a photograph for internal use only will be taken on your first visit. Any lost or stolen cards must be reported immediately. A charge will apply for a replacement card. Key Fobs are not transferrable between members or with any customer. Contactless wristbands are available for an extra charge.

Members aged 12 – 15 – If a member is under the age of 16, the membership application must be completed by a Parent/Guardian.

Membership fees – Our membership fees and prices are reviewed annually and will be implemented from the 1st October each year. The customer will be given one calendar month’s notice of any proposed increase and will have the right to terminate their agreement using the standard cancellation procedure. Failure to cancel will imply acceptance of the changes and/or increase.
Members who pay an annual or short term membership require to renew such membership on or before the expiry of the current membership to continue to receive member benefits. Such renewal shall be at the rates applicable at the date of renewal.
Active Stirling reserve the right to run membership promotions and special offers throughout the year, which may offer memberships at a different price from that advertised.

Membership Refunds – You have the right to cancel your membership within the first 7 days of commencement. If you do cancel within this initial 7 day period, any membership payments incurred by you during that time will be refunded. Pre- paid memberships are non-refundable unless a letter from a GP on medical grounds is provided. If all facilities are unavailable due to unplanned closures for a period of 48 hours or more then refunds will be given covering the full duration of the closure. Refunds will not be granted for limited or reduced amount of activities available as part of this membership.

Terms and conditions – Active Stirling reserves the right to review their terms and conditions from time to time. Members on the Direct Debit scheme will be given a minimum of 14 days notice of any proposed changes.
Active Stirling reserves the right to refuse any application for membership and do not need to give reason(s) for refusal.

For membership correspondence e-mail membershipsales@activestirling.org.uk