Contents 
SECTION 1:                    Introduction to Active Stirling Guide to Information
SECTION 2:                    About Active Stirling
SECTION 3:                    Accessing information under the Guide
SECTION 4:                    Information that we may withhold
SECTION 5:                    Our Charging Policy
SECTION 6:                    Our Copyright Policy
SECTION 7:                    Records Management Policy
SECTION 8:                    Contact details for enquiries, feedback and complaints
SECTION 9:                    How to access information which is not available in the Guide to Information
SECTION 10:                  Classes of Information
SECTION 11:                  Data Protection Policy and Disclaimer
 
 
SECTION 1:          INTRODUCTION 
 
The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities to adopt and maintain a publication scheme which has the approval of the Scottish Information Commissioner, and publish information in accordance with that scheme.  The publication scheme must:
 
  • publish the classes of information that the authority makes routinely available
  • tell the public how to access the information and whether information is available free of charge or on payment
 
Active Stirling has been designated as a Scottish Public Authority by an order made under section 5 of the Act, known as the Freedom of Information (Scotland) Act 2002 (Designation of Persons as Scottish Public Authorities) Order 2013. 
 
Active Stirling has adopted the Model Publication Scheme 2014 which has been produced and approved by the Scottish Information Commissioner. It is approved until 31 May 2018.
 
You can see this scheme on our website at www.activestirling.org.uk  It is also available on the Scottish Information Commissioner’s website at www.itspublicknowledge.info/MPS  
 
You can also contact us at the address below if you prefer a copy of the Model Publication Scheme 2014, or this Guide to Information, to be provided in a different format.
 
The purpose of the Guide to Information is to:
 
  • allow the public to see what information is available (and what is not available) for Active Stirling in relation to each class in the Model Publication Scheme 2014
  • state what charges may be applied
  • explain how to find the information easily
  • provide contact details for enquiries and to get help with access to the information
  • explain how to request information that has not been published.
 
Alongside the Act, the Environmental Information (Scotland) Regulations 2004 (the EIRs) provide a separate right of access to the environmental information that we hold. This guide to information also contains details of the environmental information that we routinely make available.
 
 
SECTION 2:          ABOUT ACTIVE STIRLING
 
Active Stirling Ltd was established in 2006 and has been delivering sport and physical activity services throughout the Stirling area.
 
We believe in the power of sport and physical activity to make a positive impact across the whole community from improving basis health to supporting medal winning athletes and coaches.
 
We are a company limited by guarantee, Co. No. SC SC298585 incorporated under the Companies Act 1985, on 10 March 2006 at Companies House, Edinburgh.
 
As well as delivering sport and physical activity services, the company also manages the facilities at Stirling Sports Village which are:
 
The PEAK
Forthbank performance sport centre
 
Active Stirling Ltd is also registered as a charity by the Office of the Scottish Charity Regulator under the Charities and Trustees Investments (Scotland) Act 2005.
 
As a body on the register, Active Stirling Ltd may refer to itself as a ‘charity’, a ‘charitable body’, a ‘registered charity’ or a ‘charity registered in Scotland’.  It has been set up under the law of Scotland and is managed wholly in Scotland.  It may also refer to itself as ‘a Scottish charity’ or a ‘registered Scottish charity’ with the Charity No. SCO37632.
 
 
SECTION 3:          ACCESSING INFORMATION UNDER THE SCHEME
 
Availability and formats
 
The information published through this Guide to Information is, wherever possible, available on our website. We offer alternative arrangements for people who do not want to, or cannot, access the information online or by inspection at our premises. For example, we can usually arrange to send information to you in paper copy (although there may be a charge for this – see “Section 5 – Our Charging Policy”).
 
Information in our Guide to Information will normally be available through the routes described below. “Section 10 – Classes of Information” provides more details on the information available under the Guide, along with additional guidance on how the information falling within each “class” may be accessed.
 
Online:
 
Most information listed in our Guide to Information is available to download from our website. In many cases a link within Section 10: Classes of Information will direct you to the relevant page or document. If you are having trouble finding any document listed in our guide, then for further assistance please contact:
 
By e-mail: 
 
If the information you seek is listed in our Guide to Information but is not published on our website, we can send it to you by e-mail, wherever possible.
 
foi@activestirling.org.uk
 
When requesting information from us, please provide a telephone number so that we can telephone you to clarify details, if necessary.
 
By phone:  
 
All information in the guide will be available in hard copy form e.g. paper copies.
Hard copies of information can be requested from us over the telephone.
 
Please call us to request information available under this scheme on 01786 273555.
 
By post: 
 
You can also request hard copies of any information in the Guide by post.
 
Please address your request to
 
Freedom of Information Officer
Active Stirling
No. 23, 15 Borrowmeadow Road
Stirling
FK7 7UW
 
When writing to us to request information, please include your name and address, full details of the information or documents you would like to receive, and any fee applicable (see Section 5: Our Charging Policy for further information on fees). Please also include a telephone number so we can telephone you to clarify any details, if necessary.
 
Personal visits:
 
If you prefer to visit us to inspect the information, in limited cases you may be required to make an appointment to view the information. In such cases, this will be set out within Section 10 – Classes of Information, and contact details will be provided within the relevant class.
 
Advice and assistance:
 
If you have any difficulty identifying the information you want to access, then please contact us to help you.
 
Exempt information:
 
We will publish all the information we hold that falls within the classes of information in Section 10. If a document contains information that is exempt under Scotland’s freedom of information laws (for example sensitive personal information or a trade secret), we will remove or redact (black out) the information before publication and explain why. 
 
 
SECTION 4:          INFORMATION THAT WE MAY WITHHOLD
 
All information covered by our Guide to Information can either be accessed through our website, or will be provided promptly following our receipt of your request.
 
Our aim in adopting the Commissioner’s Model Publication Scheme 2014 and in maintaining this Guide to Information is to be as open as possible. You should note, however, that there may be limited circumstances where information will be withheld from one of the classes of information listed in “Section 10 – Classes of Information”. Information will only be withheld, however, where the Act (or, in the case of environmental information, the EIRs) expressly permits it.
 
Information may be withheld, for example, where its disclosure would breach the law of confidentiality, harm an organisation’s commercial interests, or endanger the protection of the environment.
 
Information may also be withheld if it is another person’s personal information, and its release would breach the data protection legislation.
 
Whenever information is withheld we will inform you of this, and will set out why that information cannot be released. Even where information is withheld it will, in many cases, be possible to provide copies with the withheld information edited out. If you wish to complain about any information which has been withheld from you, please refer to “Section 8 – Contact details for enquiries, feedback and complaints”.
 
 
SECTION 5:          OUR CHARGING POLICY
 
Unless otherwise stated in “Section 10 – Classes of Information”, all information contained within our scheme is available from us free of charge where it can be downloaded from our website or where it can be sent to you electronically by e-mail.
We reserve the right to impose charges for providing information in paper copy or on computer disc. Charges will reflect the actual costs to Active Stirling of supplying the information to you, e.g. photocopying and postage, as set out below.
 
In the event that a charge is to be levied, you will be advised of the charge and how it has been calculated.
 
Information will not be provided to you until payment has been received.
 
There is no charge to view information on our website or at our premises.
 
Reproduction Charges
 
We may charge for providing information to you e.g. photocopying and postage, but we will charge you no more than it actually costs us to do so. We will always tell you what the cost is before providing the information to you.
 
Black & white & colour photocopying 
Size of paper Pence per sheet
  Black & white Colour
A4 10p 20p
A3 20p 40p
 
 
Alternative formats 
Format Charge
Computer Discs £1.00 per CD-ROM / DVD
 
Postage costs
 
Postage costs may be recharged at the rate we paid to send the information to you. Our charge is for sending information by Royal Mail First Class.
 
When providing copies of pre-printed publications, we will charge no more than the cost per copy of the total print run.
 
We do not pass on any other costs to you in relation to our published information.
 
 
SECTION 6:          OUR COPYRIGHT POLICY
 
Active Stirling Ltd. has adopted the Open Government Licence for public sector information http://www.nationalarchives.gov.uk/doc/open-government-licence
This sets out what you can and cannot do with our published information where we are the copyright holder.  Where Active Stirling Ltd does not hold the copyright in information we publish, we will make this clear in this Guide.
 
Where Active Stirling Ltd holds the copyright in its published information, the information may be copied or reproduced without formal permission, provided that:
 
• it is copied or reproduced accurately
• it is not used in a misleading context, and
• the source of the material is identified.
 
Where Active Stirling Ltd does not hold copyright in information we publish, we will make this clear.
 

SECTION 7:          RECORDS MANAGEMENT POLICY
 
Active Stirling regards its records as a major asset of the Company. It confirms that its records are one of the essential resources which support management in the efficient and effective fulfilment of its governance, business and legal responsibilities.  Active Stirling Records Management Policy can be found in Section 10 Classes of Information - Class 5.
 
 
SECTION 8:          CONTACT DETAILS FOR ENQUIRIES, FEEDBACK AND COMPLAINTS
 
The Act requires that we review our publication scheme from time to time. As we have adopted the Model Publication Scheme 2014, this means we will review our Guide to Information from time to time.
 
As a result, we welcome feedback on how we can develop our guide further. If you would like to comment on any aspect of this Guide to Information, then please contact us.
 
You may, for example wish to tell us about:
 
  • other information that you would like to see included in the guide;
  • whether you found the guide easy to use;
  • whether you found the guide to information useful;
  • whether our staff were helpful;
  • other ways in which our guide to information can be improved.
 
Our aim is to make our guide to information as user-friendly as possible, and we hope that you can access all the information we publish with ease. If you do wish to complain about any aspect of the Guide then please contact us and we will try and resolve your complaint as quickly as possible.
 
Any complaint will be acknowledged within five working days of receipt and we will respond in full within twenty working days.
 
You have legal rights to access information under the Model Publication Scheme 2014 (as described in this Guide to Information) and a right of appeal to the Scottish Information Commissioner if you are dissatisfied with our response.
 
These rights apply only to information requests made in writing[1] or another recordable format. If you are unhappy with our responses to your request you can ask us to review it and if you are still unhappy, you can make an appeal to the Scottish Information Commissioner.









The Commissioner’s website has a guide to this three step process, and she operates an enquiry service on Monday to Friday from 9.00am to 5.00pm.
 
The Commissioner’s office can be contacted as follows:
 
Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
Fife
KY16 9DS
 
Tel: 01334 464610
 
e-mail: enquiries@itspublicknowledge.info
Website: www.itspublicknowledge.info/YourRights
 
All enquiries, feedback and complaints relating to this Guide to Information, or any other aspect of Freedom of Information, Data Protection and the EIRs should be directed to:
 
Active Stirling
No 23, 15 Borrowmeadow Road, Stirling
FK7 7UW
 
01786 273555
 
foi@activestirling.org.uk
www.activestirling.org.uk
 
 
SECTION 9:          HOW TO ACCESS INFORMATION WHICH IS NOT AVAILABLE IN THE GUIDE TO INFORMATION
 
If the information you are seeking is not available via the Model Publication Scheme 2014 (as described in this Guide) then you may wish to request it from us.
 
The Act provides you with a right of access to the information we hold, subject to certain exemptions. The EIRs separately provide a right of access to the environmental information we hold, while the Data Protection Act 1998 (DPA) provides a right of access to any personal information about you that we hold.
 
Again, these rights are subject to certain exceptions or exemptions. Should you wish to request a copy of any information that we hold that is not available under the Model Publication Scheme 2014 (and described in this Guide), please write to:
 
Active Stirling
No 23, 15 Borrowmeadow Road, Stirling
FK7 7UW
 
01786 273555
 
foi@activestirling.org.uk
www.activestirling.org.uk
 
Charges for information which is not available under the scheme:
The charges for information which is available under Active Stirling Guide to Information are set out under “Section 5 – Our Charging Policy”.
 
If you submit a request to us for information which is not available in this Guide the charges will be based on the following calculations:
 
General information requests:
 
 
  • There will be no charge for information requests which cost us £100 or less to process.
  • Where information costs between £100 and £600 to provide you may be asked to pay 10% of the cost.  That is, if you were to ask for information that cost us £600 to provide, you would be asked to pay £50 calculated on the basis of a waiver for the first £100 and 10% of the remaining £500.
  • We are not obliged to respond to requests which will cost us over £600 to process.
  • In calculating any fee, staff time will be calculated at actual cost per staff member hourly salary rate to a maximum of £15 per person per hour.
  • We do not charge for the time to determine whether we hold the information requested, nor for the time it takes to decide whether the information can be released. Charges may be made for locating, retrieving and providing information to you.
  • In the event that we decide to impose a charge we will issue you with notification of the charge (a fees notice) and how it has been calculated.  You will have three months from the date of issue of the fees notice in which to decide whether to pay the charge.  The information will be provided to you on payment of the charge.  If you decide not to proceed with the request there will be no charge to you.
 
Charges for environmental information:
Environmental information is provided under the EIRs rather than the Act.  The rules for charging for environmental information are slightly different.
 
We do not charge for the time to determine whether we hold the environmental information requested, or deciding whether the information can be released. Charges may be made for locating, retrieving and providing information to you e.g. photocopying and postage. In the event that we decide to impose a charge we will issue you with notification of the charge and how it has been calculated. The information will be provided to you on payment of the charge. If you decide not to proceed with the request there will be no charge to you.
 
Charges are calculated on the basis of the actual cost to Active Stirling of providing the information.
Photocopying is charged at 10p per A4 sheet for black and white copying, 20p per A4 sheet for colour copying.
  • Postage is charged at actual rate for Royal Mail first class.
  • Staff time is calculated at actual cost per staff member hourly salary rate to a maximum of £15 per person per hour.
 
The first £100 worth of information will be provided to you without charge.
 
Where information costs between £100 and £600 to provide, you will be asked to pay 10% of the cost.  That is, if you were to ask for information that cost us £600 to provide, you would be asked to pay £50, calculated on the basis of a waiver for the first £100 and 10% of the remaining £500.
 
Where it would cost more than £600 to provide the information to you, however, we will ask you to pay the full cost of providing the information, with no waiver for any portion of the cost.
 
Charge for request for your own personal data
 
The charge is a standard fee of £10.00 plus any reproduction and postage costs (both on the same basis as for FOI requests).
 
 
SECTION 10:                  CLASSES OF INFORMATION
 
The classes of information that we publish
 
We publish all the information that we hold within the following classes.  Once information is published under a class we will continue to make it available for the current and previous two financial years.
 
Where information has been updated or superseded, only the current version will be available.  If you would like to see previous versions, you may make a request to us for that information.
 
The classes are:
 
Class 1:        About Active Stirling
Class 2:        How we deliver our functions and services
Class 3:        How we take decisions and what we have decided
Class 4:        What we spend and how we spend it
Class 5:        How we manage our human, physical and information resources
Class 6:        How we procure goods and services from external providers
Class 7:        How we are performing
Class 8:        Our commercial publications.
 
CLASS 1: ABOUT ACTIVE STIRLING LTD         
Class description:
Information about Active Stirling, who we are, where to find us, how to contact us, how we are managed and our external relations.
 
The information we publish under this class includes:
 
 
Description
How to access it/details of any charges
About Us    
Contact Details Contact details of all our venues and of our head/principal offices. http://www.activestirling.org.uk/
Organisational Chart Details the organisational structure of Active Stirling. Upon request
Our Board Details who our Board are and what they do, plus names of Board members http://www.activestirling.org.uk/Board-Members/
Company Governance Details of Active Stirling corporate governance e.g. governance policy, risk register, codes of conduct, standing orders and other governance information. Upon request
Committee Roles & Remits Roles and remits of our committees and subcommittees. Upon request
News News about Active Stirling e.g. news releases, newsletters. http://www.activestirling.org.uk/News/
Accountability and Audit Relationships Details of bodies we are audited and/or regulated by, and the nature of our relationship with them e.g. establishing council, OSCR, Financial Conduct Authority.  Reports to these bodies. Upon request
Subsidiary companies Details of any subsidiary companies wholly owned by Active Stirling. Active Stirling Trading

 
Sponsorship & Partnership Opportunities
 
Details on current sponsor partners
 
Upon request
Partnership Opportunities Information on working in partnership with Active Stirling. http://www.activestirling.org.uk/Partners/
Partnership Agreements and Strategic Agreements with other organisations. Details of our Partnership Agreements and any other strategic agreements we have with other bodies e.g. Memoranda of Understanding.  Contract information can be found in Class 6. Upon request
 How to complain or make a comment How to complain or make a comment e.g. complaints policy, and contact details. Email askus@activestirling.org.uk or in writing to Active Stirling, No. 23, 15 Borrowmeadow Road, Stirling, FK7 7UW 
 
How to make a freedom of information request How to request information, contacts details for FOI section/unit. Email foi@activestirling.org.uk or in writing to Active Stirling, No 23, 15 Borrowmeadow Road, Stirling, FK7 7UW
How to make a request for personal information How to apply your rights under the Data Protection Act 2008 & request personal information held by Active Stirling about you. Email askus@activestirling.org.uk or in writing to Active Stirling, No 23, 15 Borrowmeadow Road, Stirling, FK7 7UW
Model Publication Scheme 2014 Active Stirling has adopted the Scottish Information Commissioner’s Model Publication Scheme 2014. Website
Guide to Information Active Stirling’s Guide to Information it makes available under the Model Publication Scheme 2014. Website
 
 

CLASS 2: HOW WE DELIVER OUR FUNCTIONS AND SERVICES
Class description:
Information about our work, our strategy and policies for delivering functions and services and information for our service users.
 
The information we publish under this class includes:
 
 
Description
How to access it/details of any charges
Strategic planning process Information on how we undertake our strategic planning e.g. planning policies, decision making structures, timetables. Upon request
Venue/Section Plans High level details of Active Stirling’s operation plans for venues & sections.  Detailed service plans are not routinely published but can be requested from us under the Act. Upon request

Our Venues
Our venues, contact details & facilities http://www.activestirling.org.uk/Facilities/
Our Venues Opening Hours Opening hours of our venues http://www.the-peak-stirling.org.uk/opening-times/
Venue Timetables and Programmes Information about the timetables and programmes in each venue showing what’s on e.g. fitness class timetables, shows/performances, events/exhibitions etc. http://www.the-peak-stirling.org.uk/
Activities Details of all activities offered within Active Stirling’s venues, including venue hire http://www.activestirling.org.uk/Facilities/
Coaching & Courses Information on courses available to the public e.g. coaching, workshops and classes. http://www.activestirling.org.uk/Coaching-Stirling/
Memberships Details of all the membership products available and how to join. http://www.the-peak-stirling.org.uk/our-memberships/

Bookings
Details of how to make bookings, including links to online booking system, booking forms, box office details. http://www.activestirling.org.uk/Home/
Corporate policies and procedures for performing statutory functions. Corporate-wide policies e.g. Child Protection Policy, Safe Swim Guidelines, Health and Safety, Equality, Sustainability etc.  
 
Upon request
Pricing/Charges Details of current charges for Active Stirling, including concession schemes and eligibility criteria. http://www.the-peak-stirling.org.uk/our-prices/
Jobs at Active Stirling Our current vacancies http://www.activestirling.org.uk/Job-Vacancies/
   
 

CLASS 4: WHAT WE SPEND AND HOW WE SPEND IT
Class description:
Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).
 
The information we publish under this class includes:
 
 
Description
How to access it/details of any charges
 
Annual Report & Accounts
 
Annual report and audited financial statements.
 
Website
Auditors Report Audited annual statements. Website
Senior Staff/Board Member expenses Details of senior staff/board member expenses Upon request
Financial management and administration policies and procedures E.g. reserves policy, bad debt management policy, finance manual. Upon request
Top level budget allocation & capital spending plans Detailed revenue budgets may not be published, as we consider them to contain commercially sensitive information which is exempt.  However you still have the right to ask for these under the Act. Upon request
  

CLASS 5: HOW WE MANAGE OUR HUMAN, PHYSICAL AND INFORMATION RESOURCES
Class description:
Information about how we manage the human, physical and information resources of the authority.
 
The information we publish under this class includes:
 
 
Description
How to access it/details of any charges
 
Human Resources – Current Policies
 
List of all HR policies in Active Stirling which are currently in use are held in our Employee A-Z handbook.
 
Upon Request
Active Stirling Employee Handbook Human Resource policies which include:
Holiday entitlement
Sick Pay
Maternity Pay
Paternity Leave
Parental Leave
Additional Leave for Athletes and Coaches
Statutory Rights to Time Off
Active Living Membership Terms & Conditions
Pension Scheme
Company Procedures and Policies
Disciplinary
Code of Conduct
Code of Ethical Standards
Grievance
Equal Opportunities
Dignity at Work
Flexible Working
Flexible Working Arrangement
Attendance Management
Capability
Child Protection Policy
Alcohol and Drugs
Redundancy
Secondary Employment
Whistleblowing
Communications
 
 
Health & Safety Policy and procedures 
 
Health and safety policies and procedures for Active Stirling.
 
Upon Request
Risk Assessments Details of risk assessment carried out for Active Stirling venues.  
Upon Request
 
Accident Statistics Statistical detail of accidents and incidents at venues in Active Stirling. Upon request
Normal Operating Procedures Normal Operating procedures for Active Stirling. Upon request
Emergency Action Plans Emergency Action Plans for Active Stirling. Upon request
 
Pool Water Management
 
Details of our policies and procedures for pool water management. 
 
Upon request
Land and property holdings Description of Active Stirling land and property holdings. Upon request
Environmental reports Details of reports on environmental issues e.g. sustainability, energy usage, carbon footprint etc. Upon request
 
 
Asset Management Policy
 
Details Active Stirling asset management plans and maintenance regime
 
Upon Request
Facility Maintenance Plan Details Active Stirling facility maintenance plans Upon Request
Asbestos Policy Management Plan Active Stirling policy and procedures for managing asbestos; details an effective organisational means for controlling the risk to health from asbestos within properties owned by the Stirling Council but managed by Active Stirling. Upon Request
Energy Awareness Details staff responsibilities for good practice to reduce energy usage Upon Request
Energy Efficiency Review Details Active Stirling policy on managing energy usage and promoting energy efficiency. Upon Request
 
CLASS 6: HOW WE PROCURE GOODS AND SERVICES FROM EXTERNAL PROVIDERS
Class description:
Information about how we procure goods and services and our contracts with external providers.
 
The information we publish under this class includes:
 
 
Description
How to access it/details of any charges
 
Procurement Policies & Procedures
 
Active Stirling procurement policy
 
Upon Request
Contracts Details of Active Stirling let contracts which have gone through formal tendering, including contractor and value. Upon Request
Invitations to tender Details of invitations to tender Upon Request
Become a Service Provider Details how to become a Service Provider with Active Stirling. Upon Request
 
 


CLASS 7: HOW WE ARE PERFORMING
Class description:
Information about how we perform as an organisation and how well we deliver our functions and services.
 
The information we publish under this class includes:
 
 
Description
How to access it/details of any charges
Social Return on Investment
(SROI)
Summary report  
Annual Performance Report Annual report and audited financial statements.
 
 
 
Sickness Absence Statistics Breakdown of sickness absence statistics Upon Request
Health & Safety Audits Details the Health & Safety Audits of our venues Upon Request
 

CLASS 8: OUR COMMERCIAL PUBLICATIONS
Class description:
Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal.
 
The information we publish under this class includes:
 
 
Description
How to access it/details of any charges
 
Active Stirling does not hold or publish any information under this class.
 
 
[1] Verbal requests for environmental information carry similar rights


SECTION 11:                  DATA PROTECTION POLICY AND DISCLAIMER
 
 
TERMS OF USE POLICY
 
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
 
What's in these terms?
These terms tell you the rules for using our website http://volunteering.activestirling.org.uk/ (our site).
 
Who we are and how to contact us
http://volunteering.activestirling.org.uk/ is a site operated by Active Stirling Limited ("We"). We are registered in Scotland under company number SC298585 and have our registered office at No 23, 15 Borrowmeadow Road, Springkerse Industrial Estate, Stirling, FK7 7UW.  We are a company limited by guarantee
 
To contact us, please email askus@activestirling.org.uk or telephone our customer service line on 01786 273555.
 
By using our site you accept these terms
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.  If you do not agree to these terms, you must not use our site.  We recommend that you print a copy of these terms for future reference.
 
There are other terms that may apply to you
These terms of use refer to our Privacy and Data Protection Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
 
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
 
We may make changes to our site
We may update and change our site from time to time to reflect changes to our services, our users' needs and our business priorities.
 
We may suspend or withdraw our site
Our site is made available free of charge.  We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
 
Our site is only for users in the UK
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
 
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 
 
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
 
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us by emailing askus@activestirling.org.uk or telephone our customer service line on 01786 273555.
 
How you may use material on our site
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
 
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
 
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
 
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
 
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
 
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
 
Do not rely on information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
 
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
 
We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
 
User-generated content is not approved by us
This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.
 
If you wish to complain about information and materials uploaded by other users please contact us by emailing askus@activestirling.org.uk or telephone our customer service line on 0300 028 0101.
 
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
 
If you are a business user:
  • We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
 
We will not be liable to you for any loss or damage, whether in contract, tort or delict (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site 
     
  • In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.
 
If you are a consumer user:
  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. 
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
 
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
 
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
 
Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
 
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
 
You must not establish a link to our site in any website that is not owned by you.
 
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
 
We reserve the right to withdraw linking permission without notice.
 
If you wish to link to or make any use of content on our site other than that set out above, please contact us by emailing askus@activestirling.org.uk or telephone our customer service line on 01786 273555.
 
Which country's laws apply to any disputes?
These terms of use, their subject matter and their formation, are governed by Scots law. You and we both agree that the Scottish courts will have exclusive jurisdiction.

PRIVACY AND DATA PROTECTION POLICY
 
Active Stirling Limited ("We") are committed to protecting and respecting your privacy.  This policy (together with our Terms of Use Policy any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://volunteering.activestirling.org.uk/ you are accepting and consenting to the practices described in this policy.
 
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Active Stirling Limited of No 23, 15 Borrowmeadow Road, Springkerse Industrial Estate, Stirling, FK7 7UW.
 
Information we collect from you
 
We will collect and process the following data about you:

Information you give us. This is information about you that you give us by filling in forms on our site http://volunteering.activestirling.org.uk/ (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information or personal description. 
  • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
 
Cookies:
 
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  We may collect information about you through the use of cookies. 
 
Uses made of the information
 
We use information held about you in the following ways:
  • Information you give to us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about services we feel may interest you. If you are an existing user, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new user, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
    • to notify you about changes to our service; or
    • to ensure that content from our site is presented in the most effective manner for you and for your computer. 
       
    • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; or
  • to make suggestions and recommendations to you and other users of our site about services that may interest you or them. 
     
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
 
Disclosure of your information
 
You agree that we have the right to share your personal information with:
  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including:
  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and
  • analytics and search engine providers that assist us in the improvement and optimisation of our site.
 
We will disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Active Stirling Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use (please see our Terms of Use Policy) and other agreements; or to protect the rights, property, or safety of Active Stirling Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
 
Where we store your personal data: 
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
 
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  
Transfer of personal information to other countries:
If you are located in the European Economic Area ("EEA"), or a country with data protection/privacy law, we may transfer your personal information to countries that may not guarantee the same level of protection for personal information as the one in which you reside.  By giving your information you consent to these transfers.  Active Stirling Limited will only transfer personal information to the extent it is necessary to fulfil the purpose outlined above.
 
Your rights: 
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at Active Stirling, No 23, 15 Borrowmeadow Road, Springkerse Industrial Estate, Stirling, FK7 7UW or askus@activestirling.org.uk.
 
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.
 
Access to information: 
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
 
Changes to our privacy policy
 
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
 
Contact: 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Active Stirling, No 23, 15 Borrowmeadow Road, Springkerse Industrial Estate, Stirling, FK7 7UW or askus@activestirling.org.uk.