B. Bookings

How do I book a class or activity?
All activities must be booked online and in advance. There is no option to book and pay at The PEAK. You can book from the Active Stirling website or from the app. If you already have the app and used it to book classes before the shutdown then you’ll be able to use it to book activities again once we open for bookings. You must be a registered user to book and have your pin.
If you’ve lost or forgotten your pin you can access it here. If you choose to unfreeze your membership you won’t be charged to book an activity, otherwise all activities will be on a pay as you go basis.
If you haven’t booked a class or activity online before and need to create a new login, you can register online by clicking here - https://activestirling.leisurecloud.net/Connect/mrmLogin.aspx

How do I cancel a class if I’m not going to be able to attend?
Please cancel through the app or through your online booking account. If you’re a member then please cancel any class you won’t be able to make as far in advance as possible. If you are a pay as you go customer then you can cancel your class but please note no refund will be given – please see our terms and conditions.

I’ve booked a pay as you go outdoor exercise class. What if it doesn’t go ahead due to the weather?
Unfortunately, we cannot predict the weather and the forecast is ever changing. We will do our very best to make sure outdoor classes go ahead but where the weather conditions prove to be unsafe or unworkable and in the unfortunate event that Active Stirling must cancel an activity, a credit shall be issued to each user who made a pay-as-you-go booking for that activity. The credit may take up to 48 hours to apply to each account.

Can I book lots of classes, like before, as part of my membership?
If possible, in the short term and until we are able to offer a wide range of activities, we ask that you book just one activity or class per day to allow more customers and members to keep active and look after their health.
Due to the large gaps between classes to allow us to deep clean, you will not be able to wait at the facility between one class finishing and another one starting.