Privacy and cookies policy

Active Stirling online ("the online booking system") is owned and operated by Active Stirling Ltd. This policy, together with our terms and conditions, explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our terms and conditions carefully; by accessing the online booking system you confirm to have understood and agreed to them.

Information we collect about you

We collect information about you when you:

  • visit the online booking system , and other sites accessible from the online booking system.
  • register with and buy services from the online booking system
  • take part in promotions, competitions, customer surveys and questionnaires.
  • contact us eg in writing, by e-mail or telephone.

Using your information

Collecting your personal information helps Active Stirling better understand what you need from us. We use your information to:

  • manage and improve the online booking system.
  • personalise our services to you.
  • administer and operate your account.
  • process your bookings.
  • tell you about important changes to the online booking system and our services.
  • understand your booking behaviour and needs to develop and improve our products and services.
  • manage promotions, competitions, customer surveys and questionnaires.
  • check and verify your identity, and prevent or detect crime. In performing checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

We may share your personal information across Active Stirling so they can provide you with relevant products and services.

Your personal information is safe with us and will never be released to companies outside Active Stirling for their marketing purposes.

Marketing and research

If you agree, we may contact you:

  • with offers and information about Active Stirling’s products or services
  • with offers and information about partners' products or services
  • for customer research eg to help improve our services
  • Contact preferences

    When you register online you can access a "contact preferences" page that allows you to tailor our commercial communications to your preferences. From time to time we will send communications out to our customers to let them know of special offers and incentives and new products and services.

    To change your contact preferences simply click "Your Account" in the top frame and click "Your Contact Preferences". If you do not want to receive commercial communications from us, select your choices by using the boxes available on that page.

    We like to hear your views to help us improve our service. From time to time, we may contact you to ask your opinions. Again, if you do not want to be contacted for this purpose, make your choice on the "Contact Preferences" page.

    Cookies

    In order to comply with new rules, we use a system of classifying the different types of cookies which we use on the online booking system, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

    What is a cookie?

    Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit our online booking system. Cookies are then sent back to the originating site on each subsequent visit, or to another site that recognises that cookie. Cookies are useful because they allow our online booking system to recognise a user's device.

    Persistent cookies - these cookies remain on your device for the period of time specified in the cookie. They are activated each time you visit the site that created that particular cookie.

    Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

    Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

    You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.