Terms and conditions for using Active Stirling online

'Active Stirling online' refers to our online booking site and is provided to you free of charge for your personal use subject to these terms and conditions and our privacy and cookies policy. By using online booking you agree to be bound by these terms and conditions and our privacy and cookies policy.

Booking

You can now use online booking to book and pay as you go for any health and fitness class at the Peak, Stirling High School and Raploch Campus, as well as using online booking to book classes included in your agreed monthly membership package.

Payment

For any pay as you go class you need to pay at time of booking - if not your class booking will cancel out of the system. If you are a member and the class is included in your membership package then the charge will show as 0.00 on your account and you won't need to make any payment online. Active Stirling accepts all credit and debit cards except Amex.

For Stirling High and Raploch Community Campus users

When you are paying for fixed terms at either of these facilities eg block bookings we advise when it comes to the last week of your current block that you book and pay for the next block at least 7 days before it is due to start so you can book these classes online. That way you can book online and still get the benefits of block booking savings. If you don't book the next block in advance when you come to forward book your classes online for the first week of the next block then the standard class will be charged as your block booking will not show on your online account.

To book and pay for the next block in advance please either book at reception at The PEAK, Stirling High, Raploch Campus or Forthbank or by phoning 01786 273555.

Account details

Please note if your membership payment is not up to date you will be charged the standard rate for each class booked until your membership is paid and these charges will show on your account and will not be refunded once your membership is paid.

Cancellation

Pay as you go customers - please note that refunds will not be given for any class you book and pay for using the online booking system.

Members - if you need to cancel your online booking please do so no later than 2 hours before the class is due to start. If Active Stirling cancels a class for whatever reason then pay as you go customers will see a credit for the amount on their online account so they can book another class.

Booking confirmation

Once you have booked online we will send you an e-mail confirming your booking. Please note this is an automated e-mail address that you cannot reply to. If you have any queries with the booking and want to reply then please e-mail askus@activestirling.org.ukor telephone the Peak on 01786 273555.

General information